How do I delete my Hims account and request deletion of data?

How do I delete my Hims account and request deletion of data?

Hims’ privacy policy directs access, correction, and deletion requests to privacy.hims.com/policies, with contact alternatives in the policy. Use that privacy process for data requests and separately ask account support to close the account and end active subscriptions.

The policy describes exceptions and verification, so deletion is not a promise that every medical or transaction record disappears. Save prescriptions and billing records you need before closure, then obtain confirmation of both privacy processing and subscription status.

Save the records you may need first

Before requesting loss of account access, download available receipts, prescriptions, treatment summaries, and important messages you need for ongoing care. Ask how any remaining records can be obtained afterward. If you are moving to another clinician, arrange the relevant record transfer through an appropriate medical channel.

Check for active subscriptions, prepaid plans, and orders already approved or at the pharmacy. Request cancellation of future charges as a distinct action, with an effective date. Removing an app, deleting a saved password, or stopping portal use is not evidence that the financial relationship has ended.

Make the privacy request through the official route

Use the current privacy notice to identify the request process and any identity-verification step. Say which account and information your request concerns, without posting sensitive health details in a public review. Ask what will be deleted, what may be retained, and how the outcome will be communicated.

Keep the privacy response separate from the confirmation that renewals have stopped and the account has closed. If the provider identifies an exception or a record held by a medical practice or pharmacy, ask which entity handles the relevant request. A support message about one database does not necessarily cover records held by another organization involved in your care.

Check the specific Hims membership and medication plan

Hims & Hers terms distinguish the Weight Loss Membership from Medication Plans and describe requirements that depend on the pharmacy route. Do not assume a general account action has the same effect on every component. Ask which plan is active, what the next charge covers, and whether outstanding clinical check-ins affect fulfillment. Publicly retrieved terms versions were not fully reconciled for this review, so an exact cancellation deadline should come from the agreement applying to your account. Keep that confirmation with any pause, closure, or refill request. A subscription setting does not replace a clinical instruction.

Can I pause Hims without cancelling?

Hims’ general subscription terms say a pause may be offered and charges can resume automatically when it ends. That does not establish a pause option for every current Weight Loss Membership and Medication Plan.

Use the account’s subscription controls or ask support which parts can pause. Confirm the restart date and whether membership continues. Cancelling or pausing medication alone should not be assumed to stop a separate membership charge.

For the supporting details, read Can I pause Hims without cancelling?.

How do Hims refills work, and when must a patient check in?

Hims & Hers terms describe an active Weight Loss Membership, routine clinical check-ins, and medication plans with their own billing cadence. For a Gifthealth-filled prescription, the terms specifically require monthly provider-reviewed medication check-ins to keep the prescription active.

Check your account for the pharmacy route, outstanding clinical tasks, and upcoming charge. A membership renewal does not establish that every pharmacy has an approved refill. Contact the care team before running out if a required check-in is unavailable.

For the supporting details, read How do Hims refills work, and when must a patient check in?.