LifeMD phone number, customer service, and patient login

The verified contact routes

Published telephone: (800) 852-1575.

Published availability: Monday–Saturday, 9 a.m.–9 p.m. Eastern. Hours can change, and the provider may use different hours for clinical and administrative teams.

The site also displays a different accessibility-support number. Use the main contact-page number for general support and the patient portal for private care messages.

The official website and patient login

Start with the official LifeMD website. Its published account route is the LifeMD patient sign-in.

If a bookmarked page stops working, return to the official site instead of selecting a sponsored search result or entering your password into a lookalike address. We do not ask for your password, a one-time code, or a payment card. A service may legitimately use another domain for its portal; the link from its own site is the evidence to check.

Billing, shipping, or a medical question?

For a charge or renewal, ask the administrative team to identify the plan and transaction. The LifeMD pricing guide explains the items to compare. For a shipment, provide your order number and ask whether the prescription is awaiting approval, at the pharmacy, or already with the carrier.

The current page describes sending prescriptions to local pharmacies and exploring delivery options where appropriate. Confirm which pharmacy holds your prescription and whether you need to arrange pickup, insurance processing, or a manufacturer cash-pay program. A pharmacist is the appropriate contact for a product label, storage condition, or measuring instruction. Your prescribing clinician is the appropriate contact for a treatment decision. Ask support to route the issue rather than accepting a general sales answer as clinical advice.

If you cannot get into the account

Use the reset or account-recovery link reached from the official site. Check that you are using the email or phone associated with the original purchase, and look in spam for a reset message. Avoid repeatedly creating new accounts: that can separate the order history from the account you are trying to recover.

If recovery fails, use the verified LifeMD contact route above and describe the error without sending a password or security code. Ask for an account-recovery process. We have not tested access to a private patient account and do not claim that login will work for a specific patient.

If the reason for contact is cancellation

LifeMD’s program page describes flexibility to cancel, but the complete refund outcome depends on the applicable agreement and services already provided. A cancellation ends future obligations only to the extent described in those terms.

Our LifeMD cancellation guide explains what to ask. Keep a dated record of your request and the response. For general evaluation of the service, return to the LifeMD review.