In this article
Cancelling Noom Med can mean stopping future billing, stopping a pending prescription order, or asking for a refund. Those are different requests. The safest administrative approach is to identify each one explicitly and keep a written record.
This guide uses the provider materials behind our Noom Med review. It describes the published policy and its limits; it does not establish whether a particular charge is refundable or replace the agreement associated with your purchase.
Noom’s general terms describe renewal unless cancelled and restrictions on refunds. Medical or medication services can have additional conditions, so a standard app cancellation should not be assumed to cancel every treatment-related charge.
What to know first
- Identify the next billing date and whether a prescription has reached the pharmacy.
- A cancellation confirmation and a refund approval are separate records.
- Ask your clinician about continuing care if you are stopping or changing treatment.
What the published policy says
Noom’s general terms describe renewal unless cancelled and restrictions on refunds. Medical or medication services can have additional conditions, so a standard app cancellation should not be assumed to cancel every treatment-related charge.
Ask for a list of your active subscriptions and pending medication orders, then confirm which ones the requested change affects. Keep the separate receipt for an app-store subscription if that is how you purchased access.
Find the plan and order before contacting support
The page advertises a direct-access GLP-1 pathway starting at $79 and an insurance-related pathway starting at $39 plus the patient’s medication cost. These describe different options; they should not be collapsed into one ongoing price.
Open the receipt and write down the purchase date, selected term, amount paid, and any upcoming renewal. Then identify the medical and pharmacy stages. A completed intake form, issued prescription, prepared order, and dispatched package may have different consequences under the policy. Do not guess the stage from the date alone.
Where to submit your request
We did not verify a general patient-support phone number for Noom Med in the sources reviewed. Its official material lists support@noom.com as a contact route.
Use the verified links in our Noom Med phone number and support guide. If the account offers a cancellation action, save its confirmation. If you call, request an email or portal record showing the effective date and any remaining charge.
A clear request to send
You can adapt this wording without including private medical details: “Please cancel future renewals for my Noom Med plan. My order number is [number], and the purchase date is [date]. Please confirm the effective cancellation date, whether any prescription is already being fulfilled, and whether any further charge is scheduled.”
If you also want a refund, add a separate request: “Please review refund eligibility for the unused portion or unfilled order and identify the policy that applies. Please confirm the approved amount and when it will be returned, or explain the reason if the request is declined.” These examples help make the request clear; they do not guarantee a result.
Make the care transition a separate conversation
Noom’s page says prescriptions may be coordinated through a pharmacy or shipped, depending on the program and circumstances. Ask for the assigned dispenser and exact product rather than assuming every Noom Med plan uses one pharmacy.
A billing cancellation is not a medical plan for stopping a treatment, restarting after an interruption, or changing providers. Ask the prescribing professional about the next step and what records a new clinician will need. Do not use a leftover vial on an improvised schedule or carry over syringe instructions to a different formulation.
What to keep after the request
Retain the original terms, receipts, message timestamps, account confirmation, and any refund response. If the next statement shows a charge you did not expect, ask support to identify it against those records. The question may be an already-prepared order, a separate membership, or an unprocessed cancellation; the documentation should establish which.
For the original cost context, see Noom Med pricing. For a comparison before choosing another program, read how to compare online GLP-1 prices.
Sources & research notes
Checked September 21, 2026. Provider pages document the provider’s own statements; they do not independently establish treatment safety or results. This is desk research, not a product test or clinical review.
- Noom Med - GLP-1 Medications for Weight LossProvider-published information · Checked September 21, 2026
- Terms and Conditions of UseProvider-published information · Checked September 21, 2026
- MedlinePlus: semaglutide injectionMedical reference · Checked September 21, 2026
- MedlinePlus: tirzepatide injectionMedical reference · Checked September 21, 2026
Read our methodology · Commercial disclosure · Request a correction