Hims patient questions: eligibility, care, and account policies

What BMI and health criteria apply to Hims?

The current Hims weight-loss FAQ does not publish one universal BMI cutoff. It says a state-licensed provider reviews health history, goals, and individual needs before prescribing. Availability also varies by state and treatment.

NIDDK’s general adult weight-management framework is BMI 30 or above, or 27 or above with a weight-related condition. That background is not a Hims approval promise, an insurer decision, or a universal rule for every oral medication offered through telehealth.

Can I pause Hims without cancelling?

Hims’ general subscription terms say a pause may be offered and charges can resume automatically when it ends. That does not establish a pause option for every current Weight Loss Membership and Medication Plan.

Use the account’s subscription controls or ask support which parts can pause. Confirm the restart date and whether membership continues. Cancelling or pausing medication alone should not be assumed to stop a separate membership charge.

Do I have to use Hims treatment forever?

No public document can decide an individual’s treatment duration. Hims’ FAQ describes weight-loss treatment as intended for long-term use and advises discussing stopping with the licensed provider. It does not make lifelong treatment mandatory for every patient.

Ask the clinician to review benefits, side effects, goals, and a plan if treatment changes. Separately confirm the membership and medication costs for continuing care. A billing cancellation does not supply a clinical stopping or restarting plan.

How do Hims refills and clinical check-ins work?

Hims & Hers terms describe an active Weight Loss Membership, routine clinical check-ins, and medication plans with their own billing cadence. For a Gifthealth-filled prescription, the terms specifically require monthly provider-reviewed medication check-ins to keep the prescription active.

Check your account for the pharmacy route, outstanding clinical tasks, and upcoming charge. A membership renewal does not establish that every pharmacy has an approved refill. Contact the care team before running out if a required check-in is unavailable.

How do I delete my Hims account and data?

Hims’ privacy policy directs access, correction, and deletion requests to privacy.hims.com/policies, with contact alternatives in the policy. Use that privacy process for data requests and separately ask account support to close the account and end active subscriptions.

The policy describes exceptions and verification, so deletion is not a promise that every medical or transaction record disappears. Save prescriptions and billing records you need before closure, then obtain confirmation of both privacy processing and subscription status.

Read the complete answer to each question

Each question below has its own article, with a direct answer, practical context, and the documents behind it.

• What BMI and health criteria apply to Hims?
• Can I pause Hims without cancelling?
• Do I have to use Hims weight-loss treatment forever?
• How do Hims refills work, and when must a patient check in?
• How do I delete my Hims account and request deletion of data?