In this article
Hims’s published support number is (800) 368-0038.
These contact details come from Hims’s own published material, linked below. This page is a reference guide from Is X Legit; we are not Hims and cannot access patient accounts. Check the official page again before sharing personal information.
Hims’s published support number is (800) 368-0038.
What to know first
- Use the official Hims site or app to reach My Subscriptions. We did not verify a separate stable login URL for publication in this article.
- Use a signed-in clinical channel for private treatment information.
- A listed support channel is not a promise of response time or prescribing access.
The verified contact routes
Published telephone: (800) 368-0038.
Use the official Hims site or app to reach My Subscriptions. We did not verify a separate stable login URL for publication in this article.
The official website and patient login
Start with the official Hims website. Follow its current account or contact link. We have not verified a separate permanent patient-login address for publication here.
If a bookmarked page stops working, return to the official site instead of selecting a sponsored search result or entering your password into a lookalike address. We do not ask for your password, a one-time code, or a payment card. A service may legitimately use another domain for its portal; the link from its own site is the evidence to check.
Billing, shipping, or a medical question?
For a charge or renewal, ask the administrative team to identify the plan and transaction. The Hims pricing guide explains the items to compare. For a shipment, provide your order number and ask whether the prescription is awaiting approval, at the pharmacy, or already with the carrier.
Hims & Hers’ March announcement says compounded GLP-1 offerings would no longer be advertised and describes limited access when a provider determines clinical necessity. Ask what exact product a current treatment proposal contains rather than relying on historical reviews. A pharmacist is the appropriate contact for a product label, storage condition, or measuring instruction. Your prescribing clinician is the appropriate contact for a treatment decision. Ask support to route the issue rather than accepting a general sales answer as clinical advice.
If you cannot get into the account
Use the reset or account-recovery link reached from the official site. Check that you are using the email or phone associated with the original purchase, and look in spam for a reset message. Avoid repeatedly creating new accounts: that can separate the order history from the account you are trying to recover.
If recovery fails, use the verified Hims contact route above and describe the error without sending a password or security code. Ask for an account-recovery process. We have not tested access to a private patient account and do not claim that login will work for a specific patient.
If the reason for contact is cancellation
The current terms say the Weight Loss Membership and Medication Plan can be managed in the account or through support. They state that the first membership month is non-refundable, that shipped medication is not refundable, and that other refunds depend on specific timing and conditions.
Our Hims cancellation guide explains what to ask. Keep a dated record of your request and the response. For general evaluation of the service, return to the Hims review.
Sources & research notes
Checked September 21, 2026. Provider pages document the provider’s own statements; they do not independently establish treatment safety or results. This is desk research, not a product test or clinical review.
- Hims: terms updated August 31, 2026Provider-published information · Checked September 21, 2026
- Hims & Hers: March 9, 2026 weight-loss strategy announcementProvider-published information · Checked September 21, 2026
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