In this article
Cancelling Hims can mean stopping future billing, stopping a pending prescription order, or asking for a refund. Those are different requests. The safest administrative approach is to identify each one explicitly and keep a written record.
This guide uses the provider materials behind our Hims review. It describes the published policy and its limits; it does not establish whether a particular charge is refundable or replace the agreement associated with your purchase.
The current terms say the Weight Loss Membership and Medication Plan can be managed in the account or through support. They state that the first membership month is non-refundable, that shipped medication is not refundable, and that other refunds depend on specific timing and conditions.
What to know first
- Identify the next billing date and whether a prescription has reached the pharmacy.
- A cancellation confirmation and a refund approval are separate records.
- Ask your clinician about continuing care if you are stopping or changing treatment.
What the published policy says
The current terms say the Weight Loss Membership and Medication Plan can be managed in the account or through support. They state that the first membership month is non-refundable, that shipped medication is not refundable, and that other refunds depend on specific timing and conditions.
The terms describe a 48-hour initial Medication Plan cancellation window and a deadline two days before a renewal for the specified refund circumstances. Read the full current wording for your purchase; do not confuse that medication timing with the separate membership charge.
Find the plan and order before contacting support
We did not verify a single current Hims weight-loss price that applies across membership, branded medication, and any clinically necessary compounded treatment. The current terms distinguish a Weight Loss Membership from a Medication Plan.
Open the receipt and write down the purchase date, selected term, amount paid, and any upcoming renewal. Then identify the medical and pharmacy stages. A completed intake form, issued prescription, prepared order, and dispatched package may have different consequences under the policy. Do not guess the stage from the date alone.
Where to submit your request
Hims’s published support number is (800) 368-0038.
Use the verified links in our Hims phone number and support guide. If the account offers a cancellation action, save its confirmation. If you call, request an email or portal record showing the effective date and any remaining charge.
A clear request to send
You can adapt this wording without including private medical details: “Please cancel future renewals for my Hims plan. My order number is [number], and the purchase date is [date]. Please confirm the effective cancellation date, whether any prescription is already being fulfilled, and whether any further charge is scheduled.”
If you also want a refund, add a separate request: “Please review refund eligibility for the unused portion or unfilled order and identify the policy that applies. Please confirm the approved amount and when it will be returned, or explain the reason if the request is declined.” These examples help make the request clear; they do not guarantee a result.
Make the care transition a separate conversation
Hims & Hers’ March announcement says compounded GLP-1 offerings would no longer be advertised and describes limited access when a provider determines clinical necessity. Ask what exact product a current treatment proposal contains rather than relying on historical reviews.
A billing cancellation is not a medical plan for stopping a treatment, restarting after an interruption, or changing providers. Ask the prescribing professional about the next step and what records a new clinician will need. Do not use a leftover vial on an improvised schedule or carry over syringe instructions to a different formulation.
What to keep after the request
Retain the original terms, receipts, message timestamps, account confirmation, and any refund response. If the next statement shows a charge you did not expect, ask support to identify it against those records. The question may be an already-prepared order, a separate membership, or an unprocessed cancellation; the documentation should establish which.
For the original cost context, see Hims pricing. For a comparison before choosing another program, read how to compare online GLP-1 prices.
Sources & research notes
Checked September 21, 2026. Provider pages document the provider’s own statements; they do not independently establish treatment safety or results. This is desk research, not a product test or clinical review.
- Hims & Hers: March 9, 2026 weight-loss strategy announcementProvider-published information · Checked September 21, 2026
- Hims: terms updated August 31, 2026Provider-published information · Checked September 21, 2026
- MedlinePlus: semaglutide injectionMedical reference · Checked September 21, 2026
- MedlinePlus: tirzepatide injectionMedical reference · Checked September 21, 2026
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